Web Hosting FAQ Archives - 8TECH HK

Is there a monthly data traffic limit ?

All our web hosting plans have a ‘Fair-Use’ data traffic limit which is considered 10 times of the available webspace (i.e. 10 GB / 25 GB / 50 GB / 100 GB monthly traffic limit for BRONZE / SILVER / GOLD and PLATINUM plans respectively).

What is a ‘web hosting control panel’ ?

Our web hosting control panel is a tool which allows all of the settings of your web hosting plan to be setup through a user interface. You can easily connect via your internet browser and administer your email accounts, email addresses, passwords and much more. The login data will be provided by email when your web hosting account is created.

What hardware do you use for web hosting ?

We use only top of the line, custom-built servers running the ultra-stable and secure Debian operating system. All our servers are assembled by an ISO 9001:2008 certified firm in Germany. These high quality standards enable us to give an uptime guarantee for all our services.

Hardware Highlights:

  • Enterprise Class Quality
  • Fast Intel Xeon(TM) Quad-Core processors
  • At least 16 GB RAM
  • RAID Storage with Battery Backup
  • Redundant High-Efficiency Power Supplies

How do I get additional support ?

You can contact us at any time or open a support ticket.

Do you allow adult content ?

No. Adult content is a violation of our Terms of Service and we will suspend any account storing and/or distributing such material without refund.

How do I login to my web hosting control panel ?

The login data has been provided in the account setup email. If you have lost this email please contact our support and we will be happy to resend it.

Do you offer a database solution ?

Yes, SILVER, GOLD and PLATINUM web hosting plans include at least one mySQL database to support dynamic content (e.g. a blog or CMS).

Can I use PHP on my website ?

Yes, all web hosting plans support PHP 5.

How do I renew my web hosting plan ?

Your hosting account will be renewed automatically to avoid disruption of service. You will receive a reminder email before renewal.

Can I track how many people visit my website ?

Yes, every webhosting plan comes with a powerful stats tool (AWStats). It will show you how many visitors have visited your site, where they came from and much more. Stats also include graphical charts, making it easy for you to see how your website performs.

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