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Email FAQ

What is Email Forwarding and how does it work?

Email forwarding allows you to forward your email from one email address to another. For example, office@yournewdomain.com could be forwarded to your current email address, giving you the ability to receive all email at one address.

How can I receive an email with my email program?

You will need to setup your email account within your program. Here are basic instructions for a few of the most common email programs:

Mozilla Thunderbird
Go to the ‘Tools’ menu select ‘Account Settings’. Select ‘Email account’, and then click Next. Follow the step-by-step instructions.

Outlook Express
Go to ‘Tools’, then ‘Accounts’. Follow the step-by-step instructions. You will receive your Incoming and Outgoing Mail server information after you place your order. You will also need your username and password that you have chosen in the online control panel.

Outlook
Go to ‘Tools’, then ‘Email Accounts’. You will select to add a new email account. Follow the step-by-step instructions from this point. You will receive your Incoming and Outgoing Mail server information after you place your order. You will also need your username and password that you have chosen in the online control panel.

Eudora
Go to ‘Tools’, then ‘Options’. Follow the step-by-step instructions from this point. You will receive your Incoming and Outgoing Mail server information after you place your order. You will also need your username and password that you have chosen in the online control panel.

What is POP3, IMAP, SMTP ?

POP3, IMAP and SMTP refer to the transfer protocols used by your email program.

POP3 and IMAP refer to protocols used for retrieving emails whereas SMTP is used for sending emails.

What shall I use for receiving emails – POP3 or IMAP?

POP3

POP3 e-mail configuration is best for people who intend to use their e-mail from one computer. With POP3, all messages are typically downloaded from the server without a copy left behind. Once your message is removed from the server from one computer, you cannot access it from another computer.

IMAP

IMAP stores messages directly on the mail server, even after you’ve accessed your e-mail from your home computer. Since the mail stays on the server, you can access the same mailbox from any other Internet-connected computer. The only time that messages are removed from the server is when you delete it from the server. IMAP also allows you to create individual folders for mail (these folders also stay on the server) so that you can manage/organize your e-mail while it stays on the server.

If you are a frequent traveller and/or need to have access to your e-mail from multiple locations, IMAP is the better choice. It’s also recommended if you use dial-up connections to the Internet because the messages that request are the only ones that are downloaded so that you can read them.

If you use only a single computer to access your mail, consider POP3 as a better alternative.

For most situations, we recommend IMAP.

Note that IMAP e-mail takes up more of your available storage on the server and this may quickly fill up the quota alloted for you. POP3 e-mail, once downloaded, will free up this space.

Your email account can be configured as both for IMAP or POP3 depending on how your email program is configured.

Does your mail server support secure connections?

Yes, all our mail servers support secure connections via SSL/TLS both for receiving and sending emails.

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