Knowledge Database - 8TECH HK

Please have a look at our Knowledge Database below which covers Frequently Asked Questions.

If you are missing a solution for your specific question please contact our support.

>> View All Categories

Managed Servers FAQ

What is a Managed Server ?

A Managed Server is a service that includes the hardware, software, and ongoing upkeep of a server.

What are the advantages of a Managed Server ?

There are several advantages of our Managed Server solutions:

Ensures high availability of your website(s), reducing the number of downtimes to the minimum
Offers a high-speed accessibility and ensures that the resources are optimized for maximum performance
Provides continuous monitoring of your server
Offers effective troubleshooting help in time
Provides efficient technical support round the clock.
Rescues you from hiring and training people on the management of your dedicated servers
Takes steps to ensure the security of your server(s)
Offers back-up facilities, along with rapid disaster recovery features

We are not managing servers, we are creating solutions.

While we focus on IT issues our clients can concentrate on their core business.

What is ‘Proactive Management’ ?

Your server is monitored 24 hours a day, 7 days a week by our team of experts. Software updates (i.e. security updates) and hardware maintenance will be handled without the need of any interaction from your side. You can focus on your core business – and we will manage all IT issues.

We will manage:

Hardware maintenance and upgrades
Operating system updates
Firewall services
Backup services
Database management
Server monitoring and recovery
Anti-spam and virus protection
Security scans and audits

What hardware do you use ?

We use only top of the line, custom-built servers running the ultra-stable and secure Debian operating system. All our servers are assembled by an ISO 9001:2008 certified firm in Germany. These high quality standards enable us to give an uptime guarantee for all our services.

Hardware Highlights:

Enterprise Class Quality
Fast Intel Xeon(TM) processors
RAID Storage with Battery Backup
Redundant High-Efficiency Power Supplies

What server configuration is available out-of-the-box ?

The following standard configuration is available:

Web + Database + Mailserver

Apache, lighttpd or nginx
mySQL or PostgreSQL
Postfix or exim
Dovecot or Courier

Webserver Only

Apache

Mailserver Only

Postfix or exim
Dovecot or Courier
Webmail

Database Server Only

mySQL or PostgreSQL

cloud Server

OpenStack, Xen Cloud Platform or ownCloud

Individual Configuration

Fully configurable to your needs

Our team of experts can configure the server to your specifix needs.

Please contact us if you need further information.

We are not managing servers, we are creating solutions.