Please have a look at our Knowledge Database below which covers Frequently Asked Questions.
If you are missing a solution for your specific question please contact our support.
Web hosting (also referred as website hosting) is a service that allows you to upload and store HTML documents and related files (images, media files, etc.) on our web server. Our server then makes the files available on the Internet for viewing by the public.
All our web hosting plans have a ‘Fair-Use’ data traffic limit which is considered 10 times of the available webspace (i.e. 10 GB / 25 GB / 50 GB / 100 GB monthly traffic limit for BRONZE / SILVER / GOLD and PLATINUM plans respectively).
There are several advantages to web hosting over free hosting services, with the first being domain names. With web hosting, you have the ability to host your website at your domain name, whereas with free website hosting, you generally have a long website address under the hosting providers name (i.e. http://free-web-hosting-provider.org/yourname/…).
Often times, free hosting services require their advertising to remain on your website. At 8TECH HK you fully control the content of your website – all plans are completely ads-free.
Another big advantage of website hosting is the sizable increase in your disk space and bandwidth. With free hosting services, you typically have limited amounts of disk space and bandwidth. The larger amounts that come with your account allow you to hold more files and receive more visitors to your website.
Also, all web hosting plans are ready for dynamic content like a blog or CMS and include a database.
We use only top of the line, custom-built servers running the ultra-stable and secure Debian operating system. All our servers are assembled by an ISO 9001:2008 certified firm in Germany. These high quality standards enable us to give an uptime guarantee for all our services.
Your web hosting account will be setup immediately after payment. You will receive an email confirmation with your login and FTP information after your account is setup.
Yes, you can upgrade your account at any time, e.g. if you need more disk space or email storage.
First, make a backup of your existing website (files and database) and transfer to your local computer. Once your web hosting account has been setup you can transfer the files to our server (using the data provided in our welcome email).
Our web hosting control panel is a tool which allows all of the settings of your web hosting plan to be setup through a user interface. You can easily connect via your internet browser and administer your email accounts, email addresses, passwords and much more. The login data will be provided by email when your web hosting account is created.
The login data has been provided in the account setup email. If you have lost this email please contact our support and we will be happy to resend it.
Yes, you can host multiple websites.
To update your website, you will need an FTP program. There are several free programs available online – we recommend FileZilla which is available for various operating systems.
Please name your starting page index.htm, index.html or index.php (all lowercase).
Yes, every webhosting plan comes with a powerful stats tool (AWStats). It will show you how many visitors have visited your site, where they came from and much more. Stats also include graphical charts, making it easy for you to see how your website performs.
Your hosting account will be renewed automatically to avoid disruption of service. You will receive a reminder email before renewal.
Yes, all web hosting plans support PHP 5.
Yes, SILVER, GOLD and PLATINUM web hosting plans include at least one mySQL database to support dynamic content (e.g. a blog or CMS).
No. Adult content is a violation of our Terms of Service and we will suspend any account storing and/or distributing such material without refund.